Orders & Tracking
I need it urgently, can I get Lalamove/grab express to collect?
Yes, please place a self collect order before 2PM the same day (only on weekdays). Our customer service number will contact you once it is ready for collection.
Proceed to book for Lalamove/Grab only after you have received the message. Please also inform us that you will be ordering for Lalamove/Grab to pick up so that we can look out for them when they arrive.
We will place the order outside our door with the order number written on the box. Please make sure to indicate your order number to the Lalamove/Grab.
How do I track my order?
Once your order ships, you will receive an email with a tracking link. You can also view live tracking updates directly in your account dashboard.
What should I do if I entered the wrong shipping address?
Reach out to our support team immediately with your order number and correct address. Address updates cannot be made once the package leaves our warehouse. Reach us fastest by WhatsApp.
Why haven't I received an order confirmation email?
Check your spam/junk folder first. If it’s not there, you may have misspelled your email address during checkout—contact us and we’ll re-send it to you.
Self Collection
I want to see the actual colors/ purchase on the spot. Can I do so?
Please book an appointment (WhatsApp us) before coming down so that we can ensure that there will be a staff available to attend to you. We are only open on weekdays (10:00AM-6:00PM).
I ordered for self collection, when do I know when it is ready?
Please leave your WhatsApp Number when you order and wait for our customer service number (WhatsApp) to reach out to you when it is ready for collection.
Please ignore the auto generated email that says that it has already been picked up.
Can I self collect today?
Please place a self collect order before 2PM the same day (only on weekdays). Our customer service number will contact you once it is ready for collection.
Orders placed after 2PM, will only be processed the next day.
I received an email confirmation that my order has been picked up when I have not gone down.
Please do not panic. This is an auto-generated email by Shopify that your order has been packed.
Please wait for our customer service number to inform you when you order is ready for collection.
Shipping & Delivery
Where do you ship, and how long does delivery take?
We currently only ship locally across Singapore (typically 1–3 business days).
How much does shipping cost?
Standard local shipping is free for orders above 3 rolls. Standard flat-rate shipping applies to orders below 3 rolls and is calculated at checkout.
What should I do if I entered the wrong shipping address?
Reach out to our support team immediately with your order number and correct address. Address updates cannot be made once the package leaves our warehouse. Reach us fastest by WhatsApp.
Returns, Refunds & Exchanges
What is your return policy?
We offer a 14-day return policy on unused, unopened items in their original packaging. You will have to book an appointment and come down for the exchange/return as we will need to verify that it is unused, unopened items in their original packaging to initiate the refund (if applicable) or exchange.
Read more here.
What should I do if my item arrives damaged or defective?
Please take photos or a short video of the damaged item and packaging, and contact us within 48 hours of delivery so we can see what we can do.
How do I initiate a return or exchange?
You can either email or WhatsApp us. Please indicate the following:
- Your order number
- What item and quantity are you returning/exchanging
- Reason for return/exchange
Who pays for return shipping?
Customers are required to book an appointment to come down to our office to do the return as we will need to inspect the item before we can proceed with the exchange or refund.
How long does it take to get my refund?
Once we receive and inspect your returned item, refunds are processed back to your original payment method within 3 to 5 business days.
Account & General Support
Do I need an account to place an order?
No, you can check out as a guest! However, creating an account lets you track orders faster, save shipping addresses, and view purchase history.
How can I contact customer support?
You can submit a form on our Contact Us page, WhatsApp us or email us at hello@alttabelectronics.com. Our support team responds within 24 hours (Monday–Friday).